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How it works

From first call to final walk‑through.

No mystery, no pressure. Pick a step to see exactly what happens, who you’ll meet, and what you’ll know when it’s done.

Step 1 of 5About 60 minutes, at your home

Free consult

We walk your home with you, look at every window and door, and listen to what’s bugging you: drafts, noise, stuck sashes, looks. We’ll tell you honestly if some don’t need replacing yet.

You’ll know
  • Which openings actually need replacing
  • Your style and glass options, side by side
  • A ballpark range before we leave
You’ll meetYour project consultantWalks every opening with you and answers every question.

★★★★★“Todd came to the house and thoroughly explained not only the windows, but how the company markets via word of mouth instead of expensive advertising.” Josiah Todd, Google

Step 2 of 5Quote within 48 hours

Measure & written quote

We laser-measure every opening and send you an itemized, written quote. The number on paper is the number you pay, held for 30 days.

You’ll know
  • The exact size of every opening
  • Every line item, in writing
  • Your price, locked for 30 days
You’ll meetYour measure techMeasures each opening so your windows are built to fit.

★★★★★“Tad came by to measure the windows and gave us a time frame for the install.” Cheryl Dickerson, Google

Step 3 of 54 to 6 weeks

Custom build

Your windows are built to your exact openings. We keep you posted along the way and text you when they ship.

You’ll know
  • Your build and ship dates
  • Who to text with questions
  • When your install day is
You’ll meetOur office teamKeeps you updated by text, so you never have to chase us.

★★★★★“Carl and Tanner were great staying in contact with us the whole time.” Connie, Google

Step 4 of 5Usually 1 day

Install day

Our own crew shows up on time, puts drop cloths down, removes and hauls away your old windows, installs the new ones, and vacuums every room before leaving.

You’ll know
  • When the crew will arrive
  • Which rooms they’re working in
  • That your home is left clean
You’ll meetYour install crewVivid installers, led by a crew lead you can text.

★★★★★“Everyone was extremely professional 16 windows in five hours.” Don Brandon, Google

Step 5 of 5Same day + 30-day check-in

Walk-through & warranty

We check every window with you, show you how each one opens, locks and cleans, register your warranty in your name, and check back in at 30 days.

You’ll know
  • Every window works the way it should
  • Your warranty is registered
  • Who to call for the life of your windows
You’ll meetYour install leadWalks every window with you before the crew leaves.

★★★★★“The team left and everything was spotless.” L Schlosser, Google